Lowongan Kerja: Customer Service Officer (CSO)

• Maximum 28 Years Old
• Minimum has 3 years of working experience in this filed
• Professional Appearance
• Bachelor Degree of PR, Communication, or equivalent
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Proficient in English & Manadarin is a Plus
• Experience working with customer support.
• Ability to handling complain & maintaining a strong relationsghip with new customer

Responsibility:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

PT. ALPHA UTAMA MANDIRI
Jalan Kebon Roko 2AA, Krembangan Selatan
Surabaya